SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack of good quality, I advise everyone. All qualitatively stitched and the material is good. Cable by the way can be removed (in the photo you can see), if anyone is interested))
Everything is fine. The backpack came for 4 days (11.11-15.11) by courier at home. The smell of a new backpack. Cloth is dense, locks are all in order. All handles look very reliable. Included was a lock
I ordered 11.11, 16.11 already came home (Yekaterinburg). Backpack is excellent, beautiful and very roomy
Backpack is good, delivery by courier, waited a week, confused only that in advance did not call and did not specify on what day delivery and approximate time, just lucky that it was at home. To the goods itself there are no complaints.
Excellent backpack, quality everything is stitched, many pockets. Delivery from Russia on the fifth day by courier to the house. Everyone is happy, thank you very much.
Came quickly. Quality is very good. 11.11 took another 7 PCs, the team is big, Russian Railways, everyone liked it. It is worth taking. Checked.
Functional, good quality, delivery to Kursk IML 3 days
Very well constructed, great material, premium feel. Quite compartments and a great size!
Quality backpack. Of course, a couple of threads protruded, but in general, the lining and appearance are excellent. The only nuance is not the second bottom for the compartment for the laptop. Although the bottom and soft lining, but still with an additional bottom it would be safer. The photo laptop 15.6 inch. (laptop size 345mm x 260mm) shipping was from Russia. 11.11.19 ordered, brought 16.11.19 by courier.-super fast. Thanks to the store.
Ordered 11.11. Came out with all discounts almost 1600 р. For this money in general fat!!! Fast delivery-15.11 was delivered by courier. Everything is very well done and neat, though there is a factory smell... in general, class, recommendations.
They wrote on the phone number of the courier I called and immediately received. 3 days after payment. The backpack is good. But be careful, I did not seem to see that the one that I ordered for 6 CM does not develop.
Excellent quality product, has lots of pockets, includes cable to connect a portable charger, it has headphone output, seams are very good and has anti-theft closure. The back and strips are well padded. The size already itself is quite large and has the ability to expand 5 cm more by means of A bellows with closure. The store sent out a combination lock and dispatched the product very quickly. Very satisfied with the product and attention.
I reached Tyumen in 2 weeks. The backpack fully corresponds to the description, really large after opening an additional section, is perfect for those who work watches away from the place of residence. Sewn well, the seams are even, the locks work without eating. Later I will write about the experience of operation.
Excellent quality, the product is identical to the pictures of the shop. Very good terminations. It looks solid. I recommend 100%. It took a while for customs in Chile.
The parcel came in 23 days to Smolensk, in a simple package, all whole, quality at altitude!!! Track tracked!!! Thank you store!!!
Backpack Super! Excellent quality. I order not for the first time, I will order here and on.
Great back pack. As much space. USB connection is fun gadget, is yet to see if that works. Clasp join sets not so much for. Only sorry you customs must pay. As a result, there came another 20 euro extra on. And then it is no longer such a whole cheap bag.
Awesome backpack, solid materials and hardware, looks like it will last for years. Definitely worth the money paid. Delivered quickly, only 13 days to New Zealand. Recommended store!
Good, quality backpack. Came in original packaging and package. There's a slight smell. Cloth is dense, water-repellent. many pockets, original snakes. Delivery is fast, courier at home. As a gift lock.
Delivery super fast 3 days Courier very polite backpack cool bought on review unpacking dvapakovka did not deceive everything cool advise unyellowing.
Good backpack! Sewed qualitatively. Everything matches! Especially pleased with the delivery (7 days before the Ulyanovsk region. It's pretty fast). Delivery from Moscow of course, but still not bad! Everyone is happy, what else to say! Thank you! Recommend!!! PS. The last photo was taken in the evening, filling the backpack with all sorts of nonsense.
Holly Chen the person who actively communicated with me, the goods came very quickly to the capital of Kazakhstan. The best quality bag does not hang anything anywhere. All as in the descriptions. Thanks again to the store. I advise everyone) as a gift gave the castle)
The backpack corresponds to the description, the quality is excellent, the seams are even, the threads do not stick out anywhere. The locks are stitched qualitatively, everything works. The material is chic, exactly nothing will get wet! Long chose and did not regret at all that I chose it. Very convenient, I recommend! * The delivery was in Russia, brought the next day by courier :)
As always a great backpack! Quality at altitude! Thank you! There will be no pictures. Laziness-mother
Very good! With wire, with lock! Very high quality. Delivery is fast, a couple of weeks. Thank you!
Backpack bomb. Rather parachute, very large. Everything will fit in, if you are going on vacation in warm edges, even the place will remain. Since I go on business trips backpack is the most it. Even for everyday will go. Tigern has a little smaller. The store is 5 stars. Bought from the review of China. ru on YouTube.
During the delivery, someone's fat ass clearly sat on my backpack, so he got no less crumpled than I after a good weekend I'm dying to work. As a result, buggy some locks, hope steaming will help straighten
The backpack is excellent, everything is as written. It came in a month. I advise the store. 5 stars.
Excellent backpack for 2500 with delivery. Everything works. Thank you store
Delivery is long, to ukraine a month and a half. The backpack itself is cool, large, roomy. Fully corresponds to photos. Very high quality, sewn neatly, many compartments, good fittings, material-everything is just fine. Straps are comfortable, thickened. The backpack perfectly holds the shape. In general, it looks very expensive. There was a small smell inside, in 2 days weathered on the balcony. Purchase satisfied. I recommend.
The order was delivered to belarus within a month, the track was tracked. Backpack of excellent quality, looks just super! Yes, and the code lock put))) purchase is happy, the gift to the son will be cool, the store thanks and respect!
Great backpack! Quality material and reliable accessories! I advise everyone.
Super fast shipping, 3 days and looks very good quality, it comes with a lock and has plenty of pockets, the truth i recommend the product and the store
A good, roomy backpack. Quality is good, the rest will show time. i recommend the product and the store!
Backpack with great material, looks very sturdy, really is waterproof, has all compartments mentioned and is very comfortable. Came with a strong smell of rubber that looked with fish, but putting a little perfume or leaving Take A already solved.
Delivery is fast. When received from the courier did not notice the incision on the package, the courier asked to sign first, put the parcel and quickly looked. As a result, the backpack was also cut. There are no complaints to the store. The product is excellent. Very insulting.
In ukraine reached in 9 days, in ukraine 15 days! Everything corresponds to the description, i advise this store!
Heavy, well stitched, reliable, large, behind the soft bar, the cord yusb is, there is a lock.! we will test in the sock.
Excellent backpack, corresponds to the description. The growth of 192 is excellent. Looks chic!
Backpack of course top for your money! The only thing that upset that in my model there is no connector with charging, but i was interested in the color. definitely recommend to buy!
All its place, ergonomics is well thought out, came altai territory for 2 weeks, the store pin changed the color of the backpack after the order. Seller recommend! The product has water-repellent properties
Cool, solid backpack. The sewing quality is excellent, all zippers work fine. Fully corresponds to the picture and expectations. In belarus the parcel reached in 3 weeks. Definitely recommend.
The order came very quickly. Delivered to the door. The backpack of this company i order not the first time, and the quality is beyond praise!! The store sent the order promptly, as a gift put the lock))). Pleases the quality of tailoring, an abundance of pockets and compartments. I recommend the seller, and thank him.
Backpack above all praise, you can and 10 stars put. sewing is excellent, without marriage and defects. came to krasnodar territory for 5 days, super fast delivery. I brought the courier. convenient, there is a lot, the back is fortified and orthopedic. the straps are wide reinforced. the store respect and success!
Delivery to peter took 5 days and the same iml took to the point of issue, on their website you can not choose the time and change the place of delivery. The backpack is smaller than 27l, but not much. I did not have enough comfortable horizontal section, the case with glasses did not fit anywhere so as not to stick out and not interfere. It is sewn well, from a dense fabric, the threads do not stick out anywhere, a bunch of pockets, the double zipper of the main compartment looks reliable. In the backpack climbs xbox with four joysticks or laptop 17.3 (in the main compartment and straight in the butt), it itself keeps the shape well, nothing inside is loose, the back is dense, wear comfortable, even in the hand thanks to the kindness of the handle. In general, it is well suited for carrying voluminous fragile things. Well, it weighs more than 1 kg, which is also worth considering. The product is super, definitely recommend!
Hello, everybody. Ordered a backpack 4.09.19, the courier brought in 5 days to the moscow region. Excellent solid backpack. The seams are even, the threads do not stick out. Judging by the label factory production. Functional and durable. Happy. I recommend.
The backpack is chic, here would be more pockets for me, but also so good. The material is moisture-repellent, the backpack keeps the shape well and it is convenient to carry in the bus. Took for 1.7 k at a discount.
Item as in description, delivered quickly, not damaged. The only presence of an unpleasant smell of synthetics, but, i think, will fade. Sews perfectly. No curves of lines, no stitched places and protruding threads. Double zipper is only in a large compartment. Thank you to the store. I recommend the store and the seller.
Super. Looks reliable. Heavy. A bunch of carmanon. After use i will conclude