SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Espuma boa mas imaginei que o U da almofada fosse um pouco maior.
Good quality product. I received an email saying it had been delivered on the 23rd when it only arrived on the 26th. Still quick shipping, just need to be more accurate with tracking.
Hello, U-shaped hooded airplane pillow arrived, short delivery time, well done! Thank you Have a nice day J.Greffe
Fantastic!!!! I love it, plus it arrived so fast. Excellent store.
So comfy! Can’t wait to use on flight tomorrow night. Perfect time on shipping!
It took about 3 weeks to come in and luckily it came in a day before I leave out on my trip. Shipping is super long, but the pillow is exactly like the picture. Very comfortable and soft. I suggest ordering this a month before any trips or events because again, it takes at least more than 2 weeks to come.
fash shipping, pillow is stylish but they didn't use memory form to make it. inside material sometimes moves to the side instead of sticking to the back of the neck. but great product and design
ооооооооочень долго шел заказ,заказала за три месяца до путешествия и пришел блин как раз ПОСЛЕ того,как вернулась. очень мягкий материал,незнаю будет ли удобно,глаза закрывает,запаха нет.
Подушка очень хорошая, внутри как будто песок, но при этом очень очень легкая. На самом деле по размеру меньше, чем на картинке и капюшон не очень глубокий, не для крупной головы. Отдельное спасибо продавцу за сверх быструю отправку ;))) 2 нед.
Gostei, ótimo produto, recomendo a compra
The pillow is a little bit weak but overall satisfied
pillow is so soft and comfortable. perfect size for adults. material is good. best product. fully satisfied.
Produit authentique et en excellente état. Produit bien reçu meeci beaucoup.
Lindo e fofo! Amei!