SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine!
The goods did not come, the delivery problem is not the fault of the store, the money returned
Чудова card. Material yakigny. I recommend
Ordered as a gift. Packed well. In the way did not crumple. Order satisfied
looks great, well packed, shipping was almost 2 months
3 weeks to arrive ! great quality !
The map was about a month. Came wrinkled right in the middle. The store needs to improve the packaging.
I ordered the goods for a gift, asked the store what was well packed, when the goods came saw that it was with creases and it was not suitable for the gift, opened the dispute the seller returned the money to the card that to order a new one. the seller is not guilty probably damaged during delivery.
Asked the store to pack a better card, it as a gift. And they did, the minimum brutality. In addition, very fast delivery, ordered October 24, came on November 6.
Correct description, I arrive more or less fast and in excellent conditions packing 5stars
Reached in 30 days, I do not know who to sin or sell or mail but the result on the face. Wrinkled, you can see from above there was something more valuable. Sizes of norms as in the description.
I am very pleased that I ordered it from this store. well packed (in a pup + paralon roller, so that nothing is wrinkled) on top of the card is laid parchment, so that accidentally nothing is erased. I took it for a gift and was afraid that the crumpled would come, but all the fears were in vain. I will order, only now myself)
The product and looking and well-made, unfortunately in free arrived very spoiled and although well packed is impossible to use.
It took 23 days to arrive! Beautiful, thick, firm paper, excellent quality! I recommend
Arrived well packaged, a little damaged on a board my it's okay
Product comes fast, although a little damaged in corners, you can tell it's quality
Excellent quality, quality packed and the card reached perfectly, the edges are not crumpled. Belarus reached in 19 days. Thank you!
Excellent product and good quality
It came very fast. It's just like what's shown, but the bord is so wrinkled. I'll frame it, hope to hide the wrinkled edges there