SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are very satisfied. Arrived in Samara within 16 days. Packed perfectly. Charges norms. Until I tried how solar powered. How I try to write off. + Gift-USB flashlight
Ordered 11.11.19 came 20.11.19 thanks to the store for the promptness of the order delivered Courier IML Order satisfied
Good quality, fast delivery
Delivery is very fast, days 3 to Ryazan. In the work did not try so far.
For the price you catch it, about 15 €, it's a very good battery, one month of use and its accessories are of good quality, you cannot order more for the price
Quality is not bad. Itself is heavy, you need to think the elements of nutrition are cooked good. Both lanterns shine, from the solar battery charged, charge indication at least glow. Delivery-2 weeks from Moscow to Orsk IML. A little exploit and add a tip. With the store did not communicate
It's all viral. I'll write it down.
It's the best purchase I 've made by wish, it charges my cell phone up to 3 VEC is
Charger received, packed well. Not yet checked how it works. Thank you very much store
A good power bank, by weight it is really felt that it has more than 10000 mAh. Quality is good, I can not say anything bad. Came in for 16 days. Charges in moderation as necessary (not fast and not slow). Thank you.
Looks good. I am very satisfied!
The product is good, the delivery is fast, the store recommend, let's see how it will be
Everything works fine
Thank you to the store for the goods, delivery 7 days to penza from russia, the charger is almost fully charged, i recommend
great product, fast shipping, good response time
Great charger. I recommend
Great product. Charges the phone, laptop. Like a lantern in a tent. Read on the train. The sun did not shake. I recommend
Very good quality, compliant product. Delivery on time. Thank you!
Comes packaged well but the product is very good!
Works a little long to recharge in the sun I advise you to charge it to the sector when you can
good product I recommend
Super very fast shipping. Already 5 order for a gift
Not always working when fully charged.
I have it since yesterday, but works good.
Fire. It came very quickly. Quality at level.
Order delivered very quickly, 6 days after payment. The package is whole, the product fully corresponds to the description. Took a charger for a gift before going. Purchase satisfied, good and necessary thing.
Got fast, from the sun charged, the capacity matches
Super fast, and good product
Works great, thanks
Everything came quickly, in a few days. Quality looks good, inspires confidence. Immediately after unpacking began to charge from the sun. The lamp works with a bang. The cord is slightly tight inserted, but i think it will be easier then. The phone has not yet charged, so i can not say anything about the quality of charging
A+++. Great Seller. All as described. Thank you.
very good, fast shipping (21days) and excellent product. respect for store...
Instant delivery, everything works
Product identical to that of the photo and the previous one i had. It comes well protected and with all the accessories, comes loaded and the extra light works. Now it just needs to be used and seen that it fulfills the expected .... Recommended at 100%
The parcel came very quickly to tashkent. 10 days. I recommend
Received in 4 days. Checked everything works. A smartphone with a 3000 mah battery charged up to 100% in 3 hours. When fully charged, the drive was able to charge the smartphone only 2 times.
It has one of the loose sides
The goods received, given that the delivery from russia, would not say that it is super fast, waited about 10 days. To my deepest regret did not find a carbine in the kit, for this put 4 stars. Charge from the sun i will check later, and so from the wire charges, the phone is also charged.
Everything is ok!!!!
Excellent quality, i recommend
Everything works super!!! everything charges!!! the flashlight is bright, (3 modes), only a little problematic in the turn on, but quickly figured out (you need to hold the power button longer).
Good shipping 10 days received bukhara
Delivered quickly, with courier. Everything works.
Very Fast shipping I recived in 24 h. Very nice
Top quality. I already take the second. Everything is fine! Delivery to home in a couple of days