SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little incomplete narration. It would be better if the cable was not put into the package. Also there are no places for batteries to enter, so there is nothing in it to paste the so-called solar panel led panel and led battery to put the batteries to the edge contact, which is not even suggested so bad but other functions are working.
In Minsk received a parcel less than a month later. Visually the whole. I will wait for the batteries-I will collect and add. One minus is to come up with how to strengthen the battery, but this is a wish to manufacturers. Thank you to the store. It's okay.
Collected, everything works. Excellent lantern, charging from the solar battery did not check, in general satisfied. Bolts with a margin.
The goods came complete. In appearance of very high quality. Waiting for batteries to assemble.
Got everything to eat davolen
Everything works, you can take
Shipping more than a month
Thought the cook and turned out the shell
The goods came in good condition. collected-everything worked. everything is done qualitatively. to collect this powerbank, you only need 8 screws, but the store put 13 pieces from the heart. the lamp has 3 modes. there is an ultraviolet led. the main function performs. i'm happy with this product.
Everything works fine thanks to the producer
Wonderful power bank. Only could the wires in the kit put. Although, it's not a problem. Bolts are very small, but with a margin. Load holds. The solar panel did not even solder. With such an area it will be charged for three months. And then if it will lie around the clock in the sun. The case is sleek, but pretty. In general, a kind toy.
Parcel received, everything is fine
great product with four profiles of light! I'm satisfied with quality1
Funny thing! Everything was collected normally, it's a pity that there are no contacts for batteries, well found from the old burnt, everything turned out to be a class, though on the 4th element. The flashlight shines well, even as not strangely there is a charge from the solar element, than pleasantly surprised! Put on the charge from the phone, everything works properly! Let's see how long this thing will last while satisfied! You can take boldly, the truth of which hands are inserted, this is the same designer
Fits the description. Thanks.
Came whole, but you need to refine, large backlash of the iron frame. And so a great product
Ok. It's okay.
No time to check (
Came quickly 14 days, holder in the kit there is no, had to wire to the batteries to solder. In order not to be dorbezga, laid the batteries with a doll from the parcel. Compared to the ready-made power banks, it's just a bomb.
Excellent designer has not yet checked waiting for batteries not much scratched angle sent long but delivery 8 days to yaroslavl. Recommend product and store
Track tracked, delivery month, everything works. I recommend.
Came quickly, a funny set-collect yourself, there are no fasteners for all parts, you need to glue everything yourself on glue or tape, aluminum frames, the rest of the plastic. There is no fastener for batteries, you need to come up with something yourself. Otherwise, everyone is happy for this money.