SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-40 Business days
|Australia, New Zealand
||10-40 Business days
|Mexico, Central America, South America
||15-40 Business days
||10-40 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its all perfect. Thanks
Very quickly delivered. Excellent store, I recommend.
As to what is specific, I recommend, they arrived in the estimated time
For this money headphones are great!!! I waited a month for delivery!
The sound is amazingly rich. And the look of them beautiful I am impressed
For their price everything is fine, one earpiece is assembled worse and the white microphone unpleasantly stands out on the wire, otherwise satisfied
It came to the Nizhny Novgorod region for 10 days. The sound is better than expected for this amount. Comedy
Arrive in 20 days Peru without damage all ok reliable store
They came in 20 days to my home, they sound considerably good, I hope they last long enough
Excellent, arrived before time sounds great, I loved the product, I recommend the store and the product
Come with 1 month and 3 days here in Macapá, Amapá, Brasil.
Exelent audio quality shipping time 20 days to Mexico, I like the fact that the cable can be iterchangeable for cable replacement only and not the complete equipment
Come quickly! Sound quality is good!
Packed tightly) The order was accepted quickly. But still there were problems (holiday week). After immediately sent. It came in less than a week. That by sound .. By sound, everything is OK, put them to warm at night, the sound is just above average, any song or not to warm, with time a little better will become. They are heated, as there is a dynamic driver. Their two are dynamic and rebar. In the ears sit perfectly, but changed ambyushura from Sonya, never fall out, do not drink (the cap can be carried freely). If I find something, I will add
It came all right
Everything is fine
Very good product, tanned quite sound, that is balanced
22/09 order, at the door of my house 07/10. Excellent!
Excellent headphones, the sound is good. Acquisition is very satisfied!
On time, thank you!
everything comes perfectly. it's my second time buying those phones, I can't complain about, they have a spectacular quality.
Perfect the, unique quality and fast!!!
The package came very well. The sound quality is excellent. You can buy without thinking.
Headphones fire. At first i got confused what to put. After the equalizer, the headphones sounded as needed.
I arrive in perfect condition and very fast. Their shipment to the country was 10 days and another 10 days at home.
Awesome sound for that price. I bought two and i'm going to buy more. The only drawback i can see is that to take them for many hours can be a little uncomfortable. Still give them a 10. the right shipment.
Very good phone, excellent quality!
Lovely headphones. Very pleasing sound quality. Everything came quickly, without delay.
Earphones excellent by sound all excellent only that embarrassed this softness wire now I have earphones from another store and wire there more hard
It took almost 2 months but they finally arrived, new and original
My desired product has reached my hand in 70 days as estimated. Thank you for the store's interest. The headset is not in high volume but satisfies. I like it
THE request came with month and a half, but despite the delay that expected arrived well and the phone is very good quality
Third phone buy this store, Arrived super fast, 15 days! Thank you very much. Super recommend
Very good product! Indicate, perfect service and fast delivery.
Excellent service! I had trouble with the transport of the package after it arrived in my country, but i contacted the store, which suggested i speak directly to the carrier and within a few days the package arrived in excellent condition and with the precise specifications i had ordered.
All excellent! I'm fast. But the local mail kept it for a while.
Arrived all OK, with good sound quality, only have a spare in acute, great material
Top speed. Top quality.
product is really really good I'd recommend for a demanding user seeking for a great value for money and great overall earphones, came to Greece in 19 days
It plays, but requires a small equalizer setting (look at the frequency response), the sound depends heavily on the source, but on the cheap xiaomi will play
Hyper, mega, ultra perfect. Recommend the store, excellent quality, arrived early, 21 days. Great product
Very good phone, store sent soon… hope lasts the.
Phone hight quality came well packed. The cable Silver is also very good.
Very good product, surprised by this product.
The product arrived very fast in peru (2 weeks). High quality product for the price at which it is. I recommend the store.
I got super good, earlier than i thought. I had a problem with the delivery in my country and in view of that, the store extended the warranty. Perfect service! Thank you very much
Excellent, they arrived fast